5.9K
Downloads
154
Episodes
Welcome to Thriving Practice - the show for healthcare practice owners who want to grow their practice while taking back their time. Hosted by executive coach and business consultant Tracy Cherpeski, this podcast features exclusive interviews with diverse healthcare business experts and successful practice leaders spanning the globe. Join us for authentic conversations about what it takes to build a successful practice without sacrifice. Our goal is to equip you with the right mindset, strategies and tools to take back your time, grow your practice and elevate your leadership. Subscribe now and then go to ThrivingPracticeCommunity.com to learn more about our modern Community of Practice for ambitious practice leaders who want to do things differently.
Episodes
Friday Jan 03, 2025
Friday Jan 03, 2025
In this episode of Thriving Practice, we dive deep into the world of value-based care with Katherine Evans, President of Novocardia, a division of Cardiovascular Associates of America. Katherine shares her expertise on how value-based care models are transforming cardiovascular healthcare delivery, improving patient outcomes, and enhancing provider experiences.
Key Topics Discussed:
- Understanding value-based care and its importance in modern healthcare
- The role of technology in streamlining care delivery and reducing provider burnout
- Implementing comprehensive care models for chronic conditions like heart failure
- Strategies for improving patient access and experience
- The importance of interdisciplinary teams in healthcare delivery
- Balancing fee-for-service and value-based care models
- The future of healthcare reimbursement and quality metrics
Notable Quotes:
"Value-based care really sits on a continuum." - Katherine Evans
"My goal ultimately is to have providers when they finish their day, it's done." - Katherine Evans
"It's really important for all of us to continue to stop and slow down so that we can move faster." - Katherine Evans
Takeaways:
- Value-based care models focus on quality outcomes rather than transactional healthcare, creating win-win scenarios for patients and providers.
- Technology plays a crucial role in improving care delivery, from remote patient monitoring to AI-assisted triage systems.
- Effective implementation of value-based care requires a prescriptive model and careful planning.
- Improving provider experience directly translates to better patient care and outcomes.
Katherine’s Bio:
Katherine Evans is the President of Novocardia, a division of Cardiovascular Associates of America, the largest network of private practice cardiologists in the United States. With over 20 years of experience in cardiology and value-based care, Katherine is at the forefront of transforming cardiovascular care delivery in the country.
Find Katherine:
Connect With Us:
Wednesday Jan 01, 2025
Wednesday Jan 01, 2025
Join us for the Season 8 premiere as Tracy unveils exciting changes, including the Overachiever's Intensive with double episodes in January and February. Learn about our new global Thriving Practice Community, meet the team behind the scenes, and discover how our evolving format will deliver more actionable insights for practice owners. Whether you're a longtime listener or new to the show, this episode maps out how we'll support your sustainable growth in 2025.
In this episode:
- Overachiever's Intensive: Double episodes in January/February covering essential topics from legal considerations to revenue cycle management, designed for practice owners ready to accelerate their growth
- Thriving Practice Community Launch: A global membership platform offering expert business consulting, comprehensive workshops, and executive coaching for healthcare practice owners
- Meet the Team: Introduction to Miranda (Operations), Ciara (Research), and Aaron (CFO) who make the magic happen behind the scenes
- New Format: Bi-monthly "snack" episodes featuring unscripted conversations with Miranda, sharing real client success stories and practical insights
- Growth Strategy: How weekly episodes and peer stories will help you implement sustainable growth strategies in your practice
Resources mentioned:
- ThrivingPracticeCommunity.com
- Founding member enrollment (closes Feb 14, 2025)
Tracy’s Bio:
Tracy Cherpeski, MBA, MA, CPSC, is an executive coach and leadership development expert. Her mission is to unlock the potential for success in every individual and organization she works with. With a background in operations and a passion for driving growth, she approaches each engagement with professionalism and a keen eye for optimizing structures, processes, and productivity to boost profitability.
Tracy's coaching, consulting, and training programs are designed to provide a holistic experience, integrating leadership development, executive coaching, and mindset mastery. Her expertise has been sought after by small business owners, industry groups, networking organizations, government agencies, and corporations alike.
Originally hailing from the Pacific Northwest, Tracy now calls Chapel Hill, North Carolina, her home. Wherever she goes, her commitment to helping people and organizations reach their full potential remains unwavering.
Connect With Us:
Monday Dec 23, 2024
Monday Dec 23, 2024
Episode Overview:
In this episode, we dive deep into the world of commercial real estate for healthcare providers with expert Colin Carr. Learn how to make informed decisions about your practice location, whether you're leasing, purchasing, or renewing your current lease.
Key Points:
- Introduction to Carr, a nationwide commercial real estate firm specializing in healthcare
- The importance of representation in real estate transactions
- Why talking directly to landlords during lease renewals can weaken your position
- The benefits of exploring multiple options before making real estate decisions
- Factors to consider when deciding between leasing and purchasing
- How to evaluate your current lease against market rates
- The potential savings and benefits of working with a commercial real estate expert
- Why most healthcare providers don't have to pay for commercial real estate services
Notable Quotes:
"If you are having conversations with your landlords directly, you have lost your posture to start with." - Colin Carr
"You should never be talking to your current landlord on a lease renewal until you've gone to market." - Colin Carr
"There's a couple $100,000 that are on the line." - Colin Carr on the financial impact of real estate decisions
Actionable Advice:
- Always go to market and explore multiple options before making real estate decisions
- Use a professional representative for lease negotiations
- Consider both leasing and purchasing options, even if you're leaning one way
- Take advantage of free resources and evaluations offered by commercial real estate firms
Resources Mentioned:
- Carr website: carr.us
- Free lease evaluation tool on Carr website
- Resources tab on Carr website with articles, blogs, FAQs, and glossary terms
If you're considering a new location, expansion, or lease renewal for your healthcare practice, visit carr.us to find an agent in your area or request a free lease evaluation.
Guest Bio:
Colin Carr is the founder and CEO of CARR, the nation’s leading provider of commercial real estate services for healthcare tenants and buyers. Every year, thousands of healthcare practices trust CARR to help them achieve the most favorable terms on their lease and purchase negotiations. Colin has been involved in commercial real estate for over two decades and has personally completed over 1,000 transactions.
Find Colin:
Connect With Us:
Wednesday Dec 11, 2024
Wednesday Dec 11, 2024
In this special year-end episode, Tracy reflects on the transformative journey of Thriving Practice and previews exciting changes for 2025. Discover how successful practice owners are growing their businesses without sacrificing wellbeing.
Key Highlights:
- Evolution of Thriving Practice podcast and its focus on healthcare practice owners
- Success stories featuring Dr. G (30% revenue growth while reducing clinical hours) and Dr. B (successful multi-service expansion)
- Top episodes from 2024:
- EP 119: Carla Titus: Practice Ownership Blueprint
- EP 120: Hally Brooke: Whole-Person Wellness
- EP 124: Jessica Martin: Enhancing Patient Experience with Psychology
- EP 136: Carolyn Boldt: Beyond Gray Walls
2025 Announcements:
- Return to weekly episode format
- January/February "Overachievers Intensive" with 2 episodes per week
- Launch of Thriving Practice Community (TPC)
- Call for practice owner success stories
Resources Mentioned:
- ThrivingPracticeCommunity.com
- Book a strategy call: ThrivingPracticeCommunity.com/call
- Guest application link in show notes
Tracy’s Bio:
Tracy Cherpeski, MBA, MA, CPSC, is an executive coach and leadership development expert. Her mission is to unlock the potential for success in every individual and organization she works with. With a background in operations and a passion for driving growth, she approaches each engagement with professionalism and a keen eye for optimizing structures, processes, and productivity to boost profitability.
Tracy's coaching, consulting, and training programs are designed to provide a holistic experience, integrating leadership development, executive coaching, and mindset mastery. Her expertise has been sought after by small business owners, industry groups, networking organizations, government agencies, and corporations alike.
Originally hailing from the Pacific Northwest, Tracy now calls Chapel Hill, North Carolina, her home. Wherever she goes, her commitment to helping people and organizations reach their full potential remains unwavering.
Connect With Us:
Wednesday Nov 27, 2024
Wednesday Nov 27, 2024
Join us for an enlightening conversation with Dr. Craig Joseph, pediatrician and Chief Medical Officer at Nordic Global, as we explore the critical role of intentional design in healthcare technology. In this episode, we dive deep into how thoughtful implementation of Electronic Health Records (EHRs) and other digital tools can transform medical practices, improving both provider efficiency and patient care. Dr. Joseph shares insights from his extensive experience in healthcare IT and his book "Designing for Health," offering practical advice on making technology work for healthcare providers rather than against them. From tackling the challenges of "note bloat" to creating more intuitive user interfaces, we discuss innovative strategies to enhance workflows, reduce physician burnout, and ultimately create a more thriving practice.
In this episode, we discuss:
- The importance of intentional design in healthcare technology
- How to make Electronic Health Records (EHRs) more efficient and user-friendly
- The evolution of medical note-taking and the problem of "note bloat"
- Strategies for implementing technology changes in medical practices
- The balance between automation and human interaction in healthcare
- How to approach change management in healthcare settings
- The concept of "actionable alerts" in clinical decision support
- The impact of patient portal access on medical documentation
- Tips for streamlining workflows and improving practice efficiency
- The importance of focusing on outcomes rather than processes when implementing new technologies
Key Takeaways:
- Intentionality is crucial when designing or implementing healthcare technology
- Good design can significantly reduce physician burnout and improve patient care
- Consider the end goal before reconfiguring existing processes into new technology
- Involve all stakeholders, including non-physician staff, in technology implementation decisions
- Balance automation with maintaining valuable human interactions in healthcare
Thank you for listening to Thriving Practice! If you enjoyed this episode, please rate, review, and subscribe to our podcast.
Bio: Craig Joseph, MD serves as the Chief Medical Officer of Nordic Consulting Partners. He is a board-certified pediatrician and clinical informatician. Craig practiced primary care pediatrics for nine years before moving to Madison, WI to work for Epic. After seven years there, he served as Chief Medical Information Officer for several hospital systems using both Epic and Cerner electronic health records. At Nordic, Dr. Joseph works with hospitals and healthcare systems to help them improve clinician happiness and efficiency. He’s recently co-authored a book about applying the principles of human-centered design to healthcare.
Find Dr. Craig Joseph:
Nordic Global Thought Leadership
Connect With Us:
Wednesday Nov 13, 2024
Wednesday Nov 13, 2024
Episode Summary
In this episode, our host Tracy Cherpeski, business consultant and executive coach, explores how implementing the right business operations and metrics can lead to work-life harmony for healthcare practice owners. Tracy shares insights from her years of experience working with healthcare professionals, demonstrating how mastering key performance indicators can drive practice growth while also paving the way for a more balanced, fulfilling career.
Key Points Discussed
- The importance of metrics in healthcare practice management
- Four crucial areas of metrics: Patient Engagement, Marketing and Lead Generation, Operational Efficiency, and Financial Performance
- Specific metrics within each area and how they contribute to practice success and work-life balance
- Strategies for leveraging metrics to achieve work-life harmony
The Power of Metrics
Tracy explains why measurement matters in healthcare practice management:
- Provides an objective view of practice performance
- Allows for identification of trends and patterns
- Informs resource allocation and strategic decisions
- Improves patient satisfaction and retention
- Optimizes marketing efforts
- Enhances operational efficiency
- Drives sustainable growth while maintaining work-life balance
Essential Metrics for Practice Growth and Work-Life Harmony
Patient Engagement Metrics
- New Appointments
- Patient Wait Time
- Patient Satisfaction Rates
Marketing and Lead Generation Metrics
- Website Visitor to Converted Leads Rate
- Cost per Lead
- Social Media Mentions
Operational Efficiency Metrics
- Patient Lifetime Value
- First Call Resolution Rate
- Staff Turnover Rate
Financial Performance Metrics
- Cost per New Patient
- Revenue per Patient
Leveraging Metrics for Work-Life Harmony
Tracy shares strategies for using these metrics to achieve better work-life balance:
- Identifying inefficiencies
- Delegating with confidence
- Making data-driven decisions
- Prioritizing efforts
- Justifying time off
- Improving financial health
- Celebrating successes
Notable Quotes
- "You can't improve what you don't measure."
- "The goal isn't just to grow your practice, but to do so in a way that aligns with your values and supports your well-being."
About Tracy Cherpeski
Tracy Cherpeski is a business consultant and executive coach specializing in helping healthcare providers optimize their practices and their lives. With 15 years of experience working with healthcare professionals, Tracy has developed strategies to help practice owners achieve extraordinary success without sacrificing their well-being.
Connect With Us:
Schedule Strategy Session with Tracy
Thriving Practice Community Instagram
---
If you enjoyed this episode, please rate and review us on your favorite podcast platform. Your feedback helps us improve and reach more healthcare practice owners!
Wednesday Oct 30, 2024
Wednesday Oct 30, 2024
In this episode, we dive into the world of health coaching with Sandra Sheinbaum, founder of the Functional Medicine Coaching Academy. We explore how health coaching can transform patient care and revolutionize healthcare practices.
Key Points:
- Sandra's journey from education to psychology to founding a health coaching academy
- The role of health coaches in improving patient compliance and outcomes
- How health coaching can break down overwhelming lifestyle changes into manageable steps
- The impact of health coaching on reducing provider burnout and stress
- Health coaching as a communication bridge between patients and healthcare practices
- The business case for integrating health coaching into medical practices
- Health coaching as a potential career path for healthcare professionals
Notable Quotes:
"When you feel heard, healing is already started." - Sandra Sheinbaum
"Health coaches are the specialists in helping you to change." - Sandra Sheinbaum
"We know that when a practice has a health coach, the stress load on the doctor plummets." - Sandra Sheinbaum
Resources Mentioned:
- Functional Medicine Coaching Academy: functionalmedicinecoaching.org
- Free resources: fmcafreebook.com
Sandra’s Bio:
With over eight years of experience as the Founder and CEO of the Functional Medicine Coaching Academy (FMCA), Sandra is dedicated to training people all over the world to become Functional Medicine health coaches and empowering them to support patients and practitioners in combating chronic lifestyle-related diseases and reducing healthcare costs. As a board-certified Functional Medicine practitioner, Sandra has a deep understanding of the science and art of personalized, holistic, and root-cause-based healthcare.
As an educator and licensed clinical psychologist for over 40 years, she has also developed an innovative model that blends Functional Medicine principles with positive psychology, mind-body medicine, and the psychology of eating. Sandra is the author of several books on health coaching, Functional Medicine, and anxiety management, as well as a frequent podcast guest and contributor to Forbes. Through FMCA, a collaboration with The Institute for Functional Medicine and a fully-approved program by the National Board for Health & Wellness Coaching, she is proud to be a recognized leader in the field of health coaching education and to serve a global population of aspiring and practicing coaches.
Find Sandra:
Connect With Us:
Wednesday Oct 16, 2024
Wednesday Oct 16, 2024
Episode Overview
In this episode of Thriving Practice, host Tracy Cherpeski explores why focusing on your practice's operations is more crucial than obsessing over insurance issues. Learn how to create work-life harmony and optimize your healthcare practice for true success.
Key Topics Covered
- The impact of insurance challenges on healthcare practices
- Why operational excellence trumps insurance concerns
- The concept of work-life harmony vs. work-life balance
- Practical tips for optimizing your practice operations
The Insurance Cloud
- Acknowledgment of insurance challenges in healthcare practices
- Why focusing solely on insurance isn't the answer
The Power of Operations
- How solid operations can make or break your practice
- Real-world example of a practice owner who improved profitability by focusing on operations
Work-Life Harmony
- Explanation of why we prefer "work-life harmony" over "work-life balance"
- The misleading nature of the balance metaphor
- How harmony allows for different aspects of life to take prominence at different times
Practical Tips for Operational Excellence
- Compose Your Symphony
- Plan your day with intention
- Example: Dr. Sarah's weekly schedule optimization
- Conduct with Precision
- Use time blocking techniques
- Tune Your Instruments
- Look for inefficiencies in daily operations
- Examples: Automating appointment reminders, simplifying check-in processes
- Empower Your Musicians
- Delegate tasks effectively
- Invest in team training
- Focus on the Audience Experience
- Prioritize smooth, efficient patient journeys
- Embrace Continuous Learning
- Utilize resources from the Thriving Practice Community:
- Monthly Masterclasses
- Peer Learning Circles
- Resource Library
- Expert Q&A Sessions
- Annual Retreat
- Access through the Mighty Networks platform
- Create Work-Life Harmony
- Allow different aspects of life to take the lead at different times
- Aim for a fulfilling composition over time
Tracy’s Bio:
Tracy Cherpeski, MBA, MA, CPSC, is a Business Consultant and Executive Coach with over 20 years of experience. Tracy is the go-to expert for private practice owners and their teams, teaching them how to optimize their time and scale their practices without sacrifice. She helps her clients take back their time and energy to start living a fulfilled life as a high-impact provider and CEO. Tracy is host and executive producer of Thriving Practice podcast, and works with healthcare practice owners around the world.
Connect With Us:
Wednesday Oct 02, 2024
Wednesday Oct 02, 2024
In this episode, we explore the critical role of intentional design in healthcare practices, especially for complementary and alternative providers. Our guest, Carolyn, shares insights on creating spaces that enhance patient experience, support operational efficiency, and ultimately contribute to practice success.
Key Points:
- The importance of aligning your physical space with your brand and target demographic
- How design can make or break a practice's profitability
- Blending healthcare, retail, and hospitality design principles for optimal results
- The benefits of starting the design process before choosing a location
- Creating spaces that attract and retain ideal patients
Notable Quotes:
"Your space is either gonna help make them money or is going to lose them money." - Carolyn
"It doesn't have to be expensive. It just needs to be intentional." - Carolyn
Takeaways:
- Intentional design is crucial for practice success, impacting both patient experience and operational efficiency.
- Consider your ideal patient when designing your space to create an environment that resonates with them.
- Starting the design process early can save time, money, and prevent potential issues down the line.
Resources Mentioned:
5 Point Designer Checklist (click here: free resource for listeners)
Carolyn’s Bio:
Carolyn is personally passionate about holistic health and wellness, and an outspoken advocate that the environment of your space impacts your success.
With over 40 years of experience in the commercial interior industry, she holds a BS in Interior Architectural Design from University of Texas at Austin, is NCIDQ Certified, a Registered Designer, a LEED AP, and Professional Member of IIDA/International Interior Design Association.
In 2004, she and her husband, Scott, co-founded CrossFields as a design-build firm in Atlanta. In 2011 they changed their focus to expand the impact of holistic health by elevating the public’s image of alternative medicine through virtually creating outstanding healing environments nationwide.
Find Carolyn:
Connect With Us:
Wednesday Sep 18, 2024
Wednesday Sep 18, 2024
In this episode of Thriving Practice, Tracy explores how healthcare providers can adopt an entrepreneurial mindset to revolutionize their approach to healthcare and business, achieving success without burnout.
Episode Summary
Host Tracy Cherpeski discusses the challenges faced by healthcare provider-owners in today's evolving landscape and introduces the concept of entrepreneurial thinking as a solution. She covers key entrepreneurial attributes and provides strategies for developing this mindset in the healthcare sector.
Key Points
- Definition of entrepreneurship and its relevance to healthcare providers
- Overcoming overthinking: Types and strategies
- Key entrepreneurial attributes for healthcare providers:
- Disruption of Norms
- Resilience and Persistence
- Embracing Uncertainty and Risk
- Growth Mindset
- Self-Awareness and Focus
- Strategies for developing an entrepreneurial mindset
- Balancing innovation with patient care
Challenges for Listeners
- Identify an area of practice improvement and brainstorm innovative solutions
- Schedule daily "worry time" to address concerns and combat overthinking
- Reach out to a fellow healthcare provider-owner or potential mentor for perspective
Resources Mentioned
- Thriving Practice Community:
- Book reference: "7 Habits of Highly Effective People" by Stephen Covey
- Concept: Carol Dweck's Growth Mindset
Expert Mentioned
- Barbara Corcoran (Shark Tank judge and entrepreneur)
Quotable Moments
"As a healthcare provider, you're already doing incredible work. You've dedicated your life to helping others, and you've built a practice that makes a real difference."
"If you have an idea that you think is great, sit and write it down. You gotta grab it the minute you have it. Pin it down to your desk with a nail, and then figure it out." - Barbara Corcoran
Connect With Us
Subscribe to our newsletter for more tips and insights on healthcare entrepreneurship.